SERVICE FAQ

In addition to our core services, Sibolux offers a range of additional support services to enhance your experience and help you succeed in the market. These include: Video Production: We can create professional videos for product demonstrations, marketing, and promotional purposes. Packaging Design: Customizable packaging options, including color choices and material selection, with special designs for e-commerce sellers. Market Analysis: We provide market analysis to help you understand industry trends, customer preferences, and competitive landscapes. For more information and to discuss how these services can be tailored to meet your specific needs, please contact our professional team. They will be happy to assist you and provide the necessary support.

Yes, we do offer volume discounts for large orders. Generally, the larger the order quantity, the more favorable the pricing will be. In addition to price support for large orders, we also provide special promotional discounts for certain fan models during their promotion periods. Our goal is to help our partners quickly capture market share.For specific discount policies and the latest support offers, please contact our sales team. They will be able to provide you with detailed information and tailor the best solution for your needs.

Sibolux's electric fan factory is located in Zhongshan, Guangdong, covering an area of approximately 8,000 square meters and employing nearly 200 staff members. The factory is about a 2-hour drive from Guangzhou, making it easily accessible.We warmly welcome customers to visit and inspect our facilities. To arrange your visit, please contact our business experts. We will be happy to assist you with the arrangements and ensure a smooth and informative experience.

If you wish to customize an electric fan with specific appearance and features, please follow these steps: 1. Initial Consultation - Please contact our sales team through the [Contact Us] page or directly via email at [info@sibolux.com]. In your communication, please provide as much detail as possible about your ideas for the product's appearance, functionality, and any other special requirements. 2. Requirement Analysis - Our project team will evaluate your specific requirements and may arrange a meeting to further discuss the details, ensuring we fully understand your customization needs. 3. Design Proposal - Based on your requirements, we will provide an initial design proposal for your review. This will include, but is not limited to, sketches of the product, technical specifications, and cost estimates. 4. Design Confirmation - Once the design proposal is approved by you, we will begin preparing the sample. This stage may involve mold development and other preparatory work. 5. Sample Production and Review - After the sample is completed, we will send it to you for final confirmation. During this period, you can provide feedback, and we will make the necessary adjustments. 6. Mass Production - Once the design is finalized, both parties will sign a contract, and we will officially enter the mass production phase. The entire process will be strictly followed according to the agreed-upon schedule to ensure timely delivery of high-quality products. 7. Quality Control and Shipment - Throughout each batch of production, we implement rigorous quality control procedures to ensure all products meet the highest standards. After that, the goods will be properly packaged and shipped to the designated location. For more detailed information on the customization process, please click here to view our Customization Process Guide .

Sibolux's official website features an easy-to-use order tracking system that allows you to check the status of your order without the need for registration or login. Here’s how it works: Order Tracking System: Our order tracking system is accessible directly from our website. You do not need to register or log in to use it. Automatic Email Notifications: When your order is placed, our system will automatically send you an email with a unique order number. Using the Order Number: To check the status of your order, simply copy the order number from the email and enter it into the order tracking system. Real-Time Updates: The system will provide real-time updates on the status of your order, including whether it is in production, ready for shipment, or en route to your location. Interactive Communication: You can also use the tracking system to communicate with us if you have any questions or need further assistance. To access the order tracking system, go to the "Support" section in the main navigation menu and select "Order Tracking." Enter your order number, and you will be able to view the current status of your order. If you need any additional help, feel free to contact our customer support team. They will be happy to assist you with any information you need.

The mass prododuction can be shipped by sea, the loading port is NANSHA or XIAOLAN port which is convenient.

Yes, we can provide samples. We offer two options for samples: Existing Models: We can provide samples from our current product range that meet your requirements. Custom Samples: If you need a custom sample developed, we can also arrange for that. Costs and Payment: The cost of the samples, including shipping, needs to be paid upfront. Once you place a bulk order with us, the sample costs can be refunded or deducted from the total order amount. If you have specific requirements or need more information, please contact our sales team. They will be happy to assist you and provide detailed pricing and arrangements for the samples.