FAQs
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PRODUCT FAQ
SERVICE FAQ

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What other service supports does Sibolux provide?

In addition to our core services, Sibolux offers a range of additional support services to enhance your experience and help you succeed in the market. These include: Video Production: We can create professional videos for product demonstrations, marketing, and promotional purposes. Packaging Design: Customizable packaging options, including color choices and material selection, with special designs for e-commerce sellers. Market Analysis: We provide market analysis to help you understand industry trends, customer preferences, and competitive landscapes. For more information and to discuss how these services can be tailored to meet your specific needs, please contact our professional team. They will be happy to assist you and provide the necessary support.

Are there volume discounts for large orders?

Yes, we do offer volume discounts for large orders. Generally, the larger the order quantity, the more favorable the pricing will be. In addition to price support for large orders, we also provide special promotional discounts for certain fan models during their promotion periods. Our goal is to help our partners quickly capture market share.For specific discount policies and the latest support offers, please contact our sales team. They will be able to provide you with detailed information and tailor the best solution for your needs.

How can I easily visit Sibolux's electric fan factory?

Sibolux's electric fan factory is located in Zhongshan, Guangdong, covering an area of approximately 8,000 square meters and employing nearly 200 staff members. The factory is about a 2-hour drive from Guangzhou, making it easily accessible.We warmly welcome customers to visit and inspect our facilities. To arrange your visit, please contact our business experts. We will be happy to assist you with the arrangements and ensure a smooth and informative experience.

Regarding packaging design, what customization options are available?

Sibolux offers a variety of packaging design customization options to meet different needs. Here are the key customization choices: Color Options: You can choose from three color options: brown, white, and full-color. Material Choices: The packaging material can be selected and customized based on your specific requirements. E-commerce Friendly Packaging: For e-commerce sellers, we provide packaging designs that are specifically engineered to pass drop tests and are optimized for courier shipping, ensuring that your products arrive in perfect condition. If you have any specific requirements or need further details, please feel free to contact our sales team. They will be happy to assist you and provide more information.

What materials are used in the construction of the electric fans? Are they environmentally friendly?

Sibolux fans are made using high-quality plastic and metal materials, and sometimes wood, to ensure product quality and longevity. The specific materials chosen depend on the type and model of the fan, with components such as blades, grilles, housing, motors, and bases selected based on their function.Environmental responsibility is a key priority at Sibolux. We place a strong emphasis on environmental protection and sustainability. We conduct rigorous audits of all our raw material suppliers, ensuring that whether it's plastics, metals, or surface treatments, everything complies with environmental standards. Additionally, we strive for energy efficiency and carbon reduction in our product designs and work closely with our partners to contribute to a greener future.

What are the main differences between OEM and ODM services?

At Sibolux, we offer both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to cater to different client needs. Here are the key differences: OEM (Original Equipment Manufacturer) Service Focus: We help you select the best electric fan styles and models from our existing range. Benefits: Quick production and high-quality delivery. Ideal for clients who have a clear idea of the product they need and want to leverage our existing designs. ODM (Original Design Manufacturer) Service Focus: We develop new electric fans based on your specific requirements and ideas. Benefits: Customized design and development to meet your unique needs. Flexibility to configure features from our existing portfolio. Ideal for clients who want a completely new product or need significant customization. If you need more information or would like to discuss which service is best for your needs, please feel free to contact our sales team. They will be happy to provide more details and assist you in making an informed decision.

How can I customize an electric fan with specific appearance and features?

If you wish to customize an electric fan with specific appearance and features, please follow these steps: 1. Initial Consultation - Please contact our sales team through the [Contact Us] page or directly via email at [info@sibolux.com]. In your communication, please provide as much detail as possible about your ideas for the product's appearance, functionality, and any other special requirements. 2. Requirement Analysis - Our project team will evaluate your specific requirements and may arrange a meeting to further discuss the details, ensuring we fully understand your customization needs. 3. Design Proposal - Based on your requirements, we will provide an initial design proposal for your review. This will include, but is not limited to, sketches of the product, technical specifications, and cost estimates. 4. Design Confirmation - Once the design proposal is approved by you, we will begin preparing the sample. This stage may involve mold development and other preparatory work. 5. Sample Production and Review - After the sample is completed, we will send it to you for final confirmation. During this period, you can provide feedback, and we will make the necessary adjustments. 6. Mass Production - Once the design is finalized, both parties will sign a contract, and we will officially enter the mass production phase. The entire process will be strictly followed according to the agreed-upon schedule to ensure timely delivery of high-quality products. 7. Quality Control and Shipment - Throughout each batch of production, we implement rigorous quality control procedures to ensure all products meet the highest standards. After that, the goods will be properly packaged and shipped to the designated location. For more detailed information on the customization process, please click here to view our Customization Process Guide .

How can I check the status of my order?

Sibolux's official website features an easy-to-use order tracking system that allows you to check the status of your order without the need for registration or login. Here’s how it works: Order Tracking System: Our order tracking system is accessible directly from our website. You do not need to register or log in to use it. Automatic Email Notifications: When your order is placed, our system will automatically send you an email with a unique order number. Using the Order Number: To check the status of your order, simply copy the order number from the email and enter it into the order tracking system. Real-Time Updates: The system will provide real-time updates on the status of your order, including whether it is in production, ready for shipment, or en route to your location. Interactive Communication: You can also use the tracking system to communicate with us if you have any questions or need further assistance. To access the order tracking system, go to the "Support" section in the main navigation menu and select "Order Tracking." Enter your order number, and you will be able to view the current status of your order. If you need any additional help, feel free to contact our customer support team. They will be happy to assist you with any information you need.

How to arrange the transportation of the goods?

The mass prododuction can be shipped by sea, the loading port is NANSHA or XIAOLAN port which is convenient.

Can you provide samples? How are the costs calculated?

Yes, we can provide samples. We offer two options for samples: Existing Models: We can provide samples from our current product range that meet your requirements. Custom Samples: If you need a custom sample developed, we can also arrange for that. Costs and Payment: The cost of the samples, including shipping, needs to be paid upfront. Once you place a bulk order with us, the sample costs can be refunded or deducted from the total order amount. If you have specific requirements or need more information, please contact our sales team. They will be happy to assist you and provide detailed pricing and arrangements for the samples.

What is the minimum order quantity (MOQ)?

Sibolux has a minimum order quantity (MOQ) requirement for each product, which is typically one full container. The exact number of units per container varies depending on the product's dimensions and packaging. This information is usually provided in each product description. Different order quantities can affect the unit price and shipping costs. We provide reasonable suggestions to ensure your electric fans remain competitive, but these are not the only options. For example, if cost is not a primary concern, we can accommodate orders of any size. For more detailed information and tailored MOQ solutions, please contact our experts. They will be able to provide you with specific recommendations based on your needs and preferences.

What is the warranty for your products, and do you have any quality assurance measures?

Sibolux provides a 1-year warranty for our products. To ensure the highest quality, we conduct a 100% inspection before shipment. Additionally, we provide 1% extra spare parts with each order to serve as backup in case of any minor issues. If you have any further questions or need more information about our warranty and quality assurance policies, please feel free to contact our sales team. They will be happy to assist you.

What payment methods do you accept?

Sibolux primarily accepts the following payment methods: T/T (Telegraphic Transfer): This is a common and reliable method for international transactions. L/C (Letter of Credit): This method provides additional security and is often used for larger orders. We can also consider other secure payment methods based on your specific circumstances. However, to ensure the safety of your funds, please always use the officially designated payment methods provided by Sibolux. This will help prevent any potential fraud or issues. If you have any questions or need further assistance with payment options, please feel free to contact our sales team. They will be happy to assist you and provide more information.

What types of electric fans does Sibolux offer?

As a dedicated manufacturer of household and industrial electric fans, Sibolux offers a wide range of products including stand fans, tower fans, desk fans, ceiling fans, and wall-mounted fans. Leveraging our robust supply chain, we can also source other types of electric fans not directly manufactured by us, ensuring all our offerings are competitive in quality and price. We cater to customers who value high standards of quality, safety, and design.